Reference

Legal Terms That Actually Make Sense

The rules here are written to be read — not buried. We cover how your account data is held, what your rights are, and how to reach us if something needs to change.

Account data clarityJurisdiction-aware termsDANA, OVO, GoPay contextDirect contact pathYour rights, your account
g67toto Legal Terms That Actually Make Sense
DATA AND SECURITY

How We Handle Your Account and Data

Security and data handling are not afterthoughts here. Your account is protected with SSL encryption on every session, and payment data tied to DANA, OVO, or GoPay is never stored in plain text on our side. Here is what that looks like in practice.

Data Retention We keep account records for the period required by applicable rules. Once that window closes, data is deleted or anonymised. You can request a summary of what we hold at any time.
Cookie Policy Cookies are used to keep your session active and remember your wallet preferences. You can adjust cookie settings through your browser without losing your account access.
Account Security Login uses OTP verification tied to your registered mobile number. If you notice an unrecognised login, use the account lock option in Settings immediately and contact support.
Requesting Changes To update, correct, or delete your personal data, submit a request via the Help Centre form or email. Include your account ID and the specific data point you want addressed.
CONTACT PATHS

How to Reach Us on Legal Questions

If you need to raise a legal question — a data access request, an account closure, or a query about how your OVO or DANA records are stored — here are the direct routes. We keep these channels open so nothing gets lost in a generic inbox.

Live Chat Open the chat widget from your account dashboard. State your account ID and the nature of your legal or data query up front — it moves things faster.
Email Support Send your legal request by email with your registered wallet number and account ID in the subject line. We log all legal correspondence with a reference code.
Account Help Centre The Help Centre holds policy documents, data request forms, and account closure steps. Find it under Settings in your logged-in account view.

Common Legal Questions, Answered

These are the questions we actually receive about account policy, data rights, and legal terms. If your question is not here, the Help Centre or live chat will get you a direct answer.

We collect the details you enter at registration plus payment identifiers from wallets like DANA, OVO, or GoPay when you make a deposit. Transaction records are retained as required by applicable rules.

Submit a data access request through the Help Centre form or by email. Include your account ID. We log and track every request with a reference code so you can follow up if needed.

Yes. Submit a deletion request via the Help Centre. We will action it within the period permitted by applicable retention rules — some transaction records must be kept for a minimum period before deletion.

Only where necessary to process a transaction — for example, routing a GoPay or OVO payment through the provider's own infrastructure. We do not sell or pass account data to unrelated third parties.

Access depends on local law and your eligible region. If your region becomes ineligible, account access may be suspended. Contact support to discuss your account balance and any pending wallet transactions.

Contact support via live chat or email with your account ID and the wallet reference number from your DANA or OVO app. We will trace the transaction on our side and respond through our documented dispute process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.